If you have an HP computer run the 元uninstall.exe. Open My Computer, and then right click on the CD drive and chose openĥ. Insert CD into drive, and then cancel the installerĢ. Also do you receive a specific error code for your Fatal Error?ġ. Good luck to you all, but if you want to have fewer headaches, I suggest you look into Brother or Epson.įollow the following steps they should help resolve your error. something HP used to do for years with printers (I had the C7280 for probably 7 or 8 years and thought it was a great printer for lasting so long until HP's software failed).Īfter trying probably 3 different recent model HP printers that have been nothing but trouble, I'm done with the company. Once again, it prints beautifully and the software just plain works. I also love the Epson Artisan 720 I picked up on clearance at Best Buy. The only downside with it is that it is pretty big. I have switched away from HP in every way possible.Īs far as printers go, I couldn't recommend Brother's color laser printers more the MFC-9970CDW is awesome, has foolproof and efficient software, and was a good deal at Costco's website. Since I've had similar issues in the last couple of years with HP's printersl, laptops, and the cell phones they tried and gave up on (adding further insult to a decade plus Palm user). I'm glad my solution helped you both., this is the kind of thing HP should be fixing if they want to keep customers (I'm not even a software engineer). The problem is that, for whatever reason, the installation file looks in the wrong temp folder after uninstalling and reinstalling the software. Run the install program again and it will now find the missing file. Next, locate the Temp folder it used for the install (use the time stamp you recorded above to help).Ĭ:\Users\\AppData\Local\Temp\Ĭopy all the files in this folder into the new folder you created. Now, create a new folder with the missing folder's name (in my case, 7zS1D16) in the folder location: Make a note of the time you attempted the reinstall as well. The workaround on each computer was to let the reinstall fail and record the folder name it was trying to find. Note, that the temp directory (in this case, "7zS1D16") was different on both computers. The first install works however, once uninstalled and attempting to re-install, it would say "The system cannot find the file specified" in the following folder (the file name could not be determined because the full location was chopped off):Ĭ:\Users\\AppData\Local\Temp\7zS1D16\Setup\.\Setup\blocksysuserinstal. The HP Printer Install Wizard for Windows 7 (V2.1- HPPIW) has the same issue since it downloads the same file. Hopefully, the HP Software development team will review this and fix the bug in the downloaded software. Business PCs, Workstations and Point of Sale SystemsĪfter months of being unable to reinstall the HP Photosmart Full Feature Software and Drivers Win7 64bit- (PS_AIO_02_Net_Full_Win_WW_130_140), I finally figured out what was happening.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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